The veterinarian/client patient relationship is built on mutual trust and respect. As a courtesy we make every effort to remind clients and confirm appointments by text message and email. We ask that you give us the courtesy of prompt notification if your appointment needs to be canceled, rescheduled, or delayed. Call/text us at (651) 426-1381 or email info@LakeAnimalHospital.com to modify your appointment.
Clients that arrive on time for their appointments are always given priority. Please call or text the clinic if you are going to be late. Even with advanced notice, clients that arrive more than 10 minutes late for their scheduled appointment may experience extended wait times or need to be rescheduled. Clients who fail to communicate and arrive more than 10 minutes late for an appointment will be rescheduled. Excessive tardiness will be recorded as a missed appointment.
Please call, text, or email our office promptly if you need to cancel an appointment. If you are contacting us after hours to cancel an appointment, feel free to leave a detailed voice message, send a text message, or compose an email.
Appointments - 6-hour notice is required to cancel regularly scheduled out-patient appointments.
Procedures - 24-hour notice is required for canceling procedures including imaging, surgery, and dentistry appointments.
Prompt notice of cancelations allows us to reallocate the appointment to another patient. Failure to provide appropriate notice of cancellation will be considered a missed appointment.
A “No-Show” is when a client misses a scheduled appointment without notice of cancelation. No-shows inhibit our veterinarians from using their time efficiently to help other pets in need of care. No-shows are always documented as a missed appointment.
Repeated Missed Appointments
Repeated incidents of late arrival, last minute cancelations, and no-shows prevent us from ensuring each pet receives the time allotted for their appointment. The following are consequences for repeated missed appointments.
First Incident – We forgive the first time there is a no-show, last-minute cancelation, or late arrival that results in a missed appointment. We understand that life is hectic and the unexpected can happen. We will communicate with you to reschedule the appointment.
Second Incident – After a second incident, clients will be referred to this appointment policy. We will work with you to ensure your pet can access care and pending a deposit, reschedule the appointment or procedure.
Appointments - A $45 non-refundable/non-transferable deposit is required to book future appointments. The deposit will be applied as a credit towards your appointment at the time of the visit.
Procedures – A $200 non-refundable/non-transferable deposit is required to book future procedures. The deposit will be credited towards your procedure the day of.
Third Incident – If a third incident occurs, the deposit will be forfeited. Lake Animal Hospital reserves the right to terminate the relationship. Repeated missed appointments offenses are detrimental to our mission and prevent other deserving pets from receiving care.